SHIPPING INFO

Shipping Policy

Thank you for choosing our business for your purchases. We want to make sure your order is delivered to you as quickly and safely as possible.

Shipping Rates and Methods

We offer flat-rate shipping within the UK, with rates based on the total weight of your order. We also offer free shipping on orders over a certain amount, which will be clearly stated on our website.

All orders will be shipped via a courier service, depending on the size and weight of the package. Orders will be processed and shipped within 1-2 business days of payment confirmation. Please note that we do not ship on weekends or bank holidays.

Delivery Timeframes

Delivery times will vary depending on the shipping method selected at checkout and your location. Most orders will be delivered within 2-5 business days within the UK.

CLICK & COLLECT

If you are local to us and would like to collect your order, then please select the free local pick-up option at checkout. 

Pick-up from ChimneyCake Cottage locations:

SATURDAYS
Grays
George Street (near Morissons)
RM17 

or 

FRIDAYS AND SUNDAYS
Chelmsford
Highstreet (in front of McDonalds)
CM1 1BE

International Shipping

We are trialling deliveries to the rest of the world when requested. Email us on office.elisoap@gmail.com with your address and a list of the products you would like and we will come back to you with a delivery price. Payments accepted by bank transfer. Minimum order for such exports £50.

    Order Tracking

    Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your order. You can also track your order by logging into your account on our website.

    Damaged or Lost Packages

    In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping provider to resolve the issue as quickly as possible.

    Please note that we are not responsible for any customs fees or taxes that may be imposed on international orders.

    If you have any questions or concerns regarding our shipping policy, please contact us at office.elisoap@gmail.com.

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